Return Policy

Return Policy: Every item in our catalogs comes with a 100% satisfaction guarantee. If the package was damaged in shipment, or was drop shipped directly from the manufacturer, please call Customer Relations at 1-855-AT-PORTA (287-6782) or contact us by e-mail before returning. Some products we sell are covered by a manufacturer's warranty that requires items to be sent directly to the manufacturer for replacement or repair or under the forwarders insurance claim. If we made a mistake on your order, your return surface shipping will be reimbursed. The returns department requests that we allow 1 weeks turnaround time for the issuance of credit or for the shipping of an exchange. Manufacturer warranties, received with the product will have all details for claims etc Faulty Items Received: Faulty and reported With in 7 days Once you receive your item, if you happen to discover a fault, please let us know straight away. If the fault is reported within 7 days, and upon our investigation, any manufacturing fault found will be referred to the manufacturer and appropriate refund of the full product value will be considered. In most instances we will send out parts to you FREE OF CHARGE or ask you to contact the manufacturer who will be able to deal with you directly. PLEASE NOTE: We will only Pick the item up from you, if it cannot be resolved by the manufacturer or by sending out spares. Faulty and reported after 7 days If faults are reported after 7 days of signature on delivery We will always assist you to resolve the issue smoothly, efficiently and as soon as possible! Just contact us and we'll explain everything to you. Please Note You must always notify us before returning any items. If goods are returned back to us without notification they may be refused and you may be charged by your carrier. Items once accepted by us to be returned must be in their original condition and packaging. Items that are installed then removed are not returnable. Return shipping costs are your responsibility

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